FAQ
Token Plan FAQ and Troubleshooting
Most Token Plan errors come from wrong keys, wrong endpoint, unsupported model names, expired subscriptions, or tool-edition limits.
Who this is for
Customer support and post-sale operators.
Configuration reference
Values to confirm before setup
InvalidApiKey
Check key source, whitespace, subscription status, and Bearer auth
Model not found
Check exact model name and supported list
Connection error
Check Base URL spelling and network
Setup flow
Practical steps
- 01Identify the exact error text.
- 02Confirm the plan type.
- 03Confirm API key source and endpoint.
- 04Confirm model spelling.
- 05Check subscription validity and quota.
- 06Escalate only after a local smoke test reproduces the issue.
Common support diagnosis
A customer saying 'it does not work' is not enough. Ask for the tool name, model name, plan type, base URL, error message, and whether the key is Token Plan, Coding Plan, or pay-as-you-go.
Common mistakes
Check these before escalating
- Do not ask customers to paste full API keys into chat.
- Do not reset keys before confirming configuration mistakes.
- If quota is exhausted, the service may pause until reset or replenishment.
Related guides
Token Plan Team Edition Overview
Token Plan Team Edition is a credit-based subscription for supported AI coding and agent tools. It is different from pay-as-you-go API usage.
Usage Monitoring and Cost Control
Production buyers need visibility into call volume, token consumption, success rate, quota remaining, and monthly replenishment.
Rate Limits and Quota Errors
Rate limits are calculated by account, model, and aggregate API-key usage. A customer quote should include traffic assumptions and an escalation path.