Support
Tutorials, Release Notes, and Support Handoff
Customers need a curated setup path, not a raw documentation dump. The support handoff should include links, tested config, known limits, and escalation rules.
Who this is for
Customer success and delivery teams.
Configuration reference
Values to confirm before setup
Support packet
Plan type, endpoint, model, key owner, screenshots without secrets, smoke test result
Customer docs
Official source links plus ModelSmarter setup notes
Escalation
Billing, quota, region, model support, and tool-client issues separated
Setup flow
Practical steps
- 01Create the customer's setup packet.
- 02Link the exact official pages used.
- 03Record the tested prompt and response.
- 04List known restrictions.
- 05Define who handles key rotation, quota top-up, and tool updates.
What the customer should receive
A final handoff should let a new developer understand which tool is configured, which key type is used, which base URL is correct, and what to check first if it fails.
Common mistakes
Check these before escalating
- Do not make customers click through a chain of generic pages.
- Do not provide screenshots with visible keys.
- Do not leave support ownership unclear.
Related guides
First Qwen API Call
A first API call needs an activated account, Model Studio API key, region-specific base URL, OpenAI SDK or HTTP client, and a model that is available in the chosen region.
Token Plan FAQ and Troubleshooting
Most Token Plan errors come from wrong keys, wrong endpoint, unsupported model names, expired subscriptions, or tool-edition limits.
Usage Monitoring and Cost Control
Production buyers need visibility into call volume, token consumption, success rate, quota remaining, and monthly replenishment.